Gifting Branded Merchandise: Small Gestures with a Big Impact

Good customer service is about getting that ‘cherry on top’ – the unexpected gestures that go beyond the bare bones of the basic transaction that’s taking place. Taking the time to listen, really listen, can make all the difference to how your customers perceive you. 

When your customers receive a promotional product; they want something that is practical and useful, high quality and long-lasting and you want a product that will get your name out there and remind your customers and their friends and family who you are. You want premium quality, fast efficient service and value for money. Perfect agri-business sense for customer retention; the customer is repeatedly reminded of your company and are likely to repeat their business and become loyal customers.  There is a vast range to choose from personalised clothing, eco-friendly and sustainable items, practical product promotions, quirky giveaways. Carefully chosen the right product with the right branding, given at the right time can have an impact on your customers and leave them with a positive memory of your company.